Representative II, Customer Service Operations
Company: Cardinal Health
Location: Lakeland
Posted on: April 8, 2021
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Job Description:
What Customer Operations Support contributes to Cardinal
HealthResponsible for providing outsourced services to customers
relating to medical billing, medical reimbursement, and/or other
services by acting as a liaison in problem-solving, research and
problem/dispute resolution.What is expected of you and others at
this levelApplies acquired knowledge and skills to complete
standard tasksReadily learns and applies new information and
methods to work in assigned areaMaintains appropriate licenses,
training, and certificationsWorks on routine assignments that
require some problem resolutionWorks within clearly defined
standard operating procedures and/or scientific methodsAdheres to
all quality guidelinesWorks under moderate degree of
supervisionWork typically involves regular review of output by work
lead or supervisorRefers complex unusual problems to
supervisorAccountabilities in this roleResearch and resolve all
reported external defects (errors, dating issues, miss
picks)Coordinate the execution of sales rep requestsFacilitate the
shipment of off-scheduled orders and deliveryComplete no-ships
(bill only)Issue miscellaneous creditAddress late route
inquiresData entryLeverage Lean thinkingIdentification and
ownership of projectsSelf-reliant/Self-motivatedQualificationsHigh
School Diploma preferredStrong attention to detail and customer
service/communication skillsRoot cause problem solverTime
management/Prioritization skillsStrong system knowledge/technical
aptitude/navigation between systems, good system judgement (WMS,
SAP, MS office, Salesforce)Ability to collaborate with cross
functional teamsProcess disciplinedUnderstands the contribution of
Customer Service to the success of supply chainBasic mathematics
and unit of measure understandingCustomer-centric
mindsetComfortable and confident making decisionsCardinal Health is
an Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, religion, color, national origin, ancestry, age, physical
or mental disability, sex, sexual orientation, gender
identity/expression, pregnancy, veteran status, marital status,
creed, status with regard to public assistance, genetic status or
any other status protected by federal, state or local law.
Keywords: Cardinal Health, Lakeland , Representative II, Customer Service Operations, Hospitality & Tourism , Lakeland, Florida
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