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Representative II, Customer Service Operations

Company: Cardinal Health
Location: Lakeland
Posted on: April 8, 2021

Job Description:

What Customer Operations Support contributes to Cardinal HealthResponsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.What is expected of you and others at this levelApplies acquired knowledge and skills to complete standard tasksReadily learns and applies new information and methods to work in assigned areaMaintains appropriate licenses, training, and certificationsWorks on routine assignments that require some problem resolutionWorks within clearly defined standard operating procedures and/or scientific methodsAdheres to all quality guidelinesWorks under moderate degree of supervisionWork typically involves regular review of output by work lead or supervisorRefers complex unusual problems to supervisorAccountabilities in this roleResearch and resolve all reported external defects (errors, dating issues, miss picks)Coordinate the execution of sales rep requestsFacilitate the shipment of off-scheduled orders and deliveryComplete no-ships (bill only)Issue miscellaneous creditAddress late route inquiresData entryLeverage Lean thinkingIdentification and ownership of projectsSelf-reliant/Self-motivatedQualificationsHigh School Diploma preferredStrong attention to detail and customer service/communication skillsRoot cause problem solverTime management/Prioritization skillsStrong system knowledge/technical aptitude/navigation between systems, good system judgement (WMS, SAP, MS office, Salesforce)Ability to collaborate with cross functional teamsProcess disciplinedUnderstands the contribution of Customer Service to the success of supply chainBasic mathematics and unit of measure understandingCustomer-centric mindsetComfortable and confident making decisionsCardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Keywords: Cardinal Health, Lakeland , Representative II, Customer Service Operations, Hospitality & Tourism , Lakeland, Florida

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