Customer Service Position Available

Company: SYKES
Location: Plant City
Posted on: April 8, 2021

Job Description:

Job DescriptionJob description AtSYKES , we help people one caring interaction at a time - that includes you! Join us at our Lakeland location onsite . You will shine with us as a Customer Service Representative. GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: * Answer inbound customer/client sales requests, Technical inquiries concerning services, products, billing, equipment, claims, and report problem areas * Be confident in selling products * May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems * Responsible for improving customer retention through programs and exemplary service provided to the customer * Utilizes mechanized systems to initiate and complete service orders and handle customer requests * Continually maintain working knowledge of all client products, services and promotions * Make recommendations according to customer's needs on features, accessories, upgrades and options * Utilize operational systems to process purchases of products and services * It is important to note most schedules require afternoon/evening hours and one or both weekend All of our unique opportunities offer: --- Full-Time Schedule (40 hours/week) --- $13.00 hour + bonus opportunity --- 100% Paid Training --- Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan --- Paid time off --- Tuition Reimbursement after just one year of employment Required qualifications, skills and experience Apply with us, if you: --- Have a high school diploma or GED --- Are at least 18 years of age or older About SYKES SYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland! EEO statement EOE/Veteran/Disabled

Keywords: SYKES, Lakeland , Customer Service Position Available, Hospitality & Tourism , Plant City, Florida