Customer Service

Company: Sykes
Location: Lakeland
Posted on: April 8, 2021

Job Description:

**Job description** At **SYKES** , we help people one caring interaction at a time - that includes you! Join us at our Lakeland location **onsite** . You will shine with us as a Customer Service Representative. **GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:** + Answer inbound customer/client sales requests, Technical inquiries concerning services, products, billing, equipment, claims, and report problem areas + Be confident in selling products + May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems + Responsible for improving customer retention through programs and exemplary service provided to the customer + Utilizes mechanized systems to initiate and complete service orders and handle customer requests + Continually maintain working knowledge of all client products, services and promotions + Make recommendations according to customer's needs on features, accessories, upgrades and options + Utilize operational systems to process purchases of products and services + It is important to note most schedules require afternoon/evening hours and one or both weekend All of our unique opportunities offer: Full-Time Schedule (40 hours/week) $13.00 hour + bonus opportunity 100% Paid Training Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan Paid time off Tuition Reimbursement after just one year of employment **Required qualifications, skills and experience** Apply with us, if you: Have a high school diploma or GED Are at least 18 years of age or older **About SYKES** SYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland! **EEO statement** EOE/Veteran/Disabled Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.

Keywords: Sykes, Lakeland , Customer Service, Hospitality & Tourism , Lakeland, Florida