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Customer Service

Company: Mann Lake Ltd.
Location: Winter Haven
Posted on: April 6, 2021

Job Description:

Company Introduction:
We manufacture and provide backyard hobby supplies to beekeepers, chicken hobbyists, and more. We are committed to offering a safe work environment, maintaining a positive work culture, and providing opportunities for advancement. Come see what all the buzz is about and join our growing company!Overview:
Come be a part of our growing company!
*The shifts for this Role are Monday-Friday 8:00pm - 5:00pm with rotating Saturdays (1-2 per month)
As a part of our Sales and Customer Service team, no two days are ever the same! You are the front line for customer orders and sales via telephone, our retail location and trade shows. This position is responsible for telephone, retail and trade show product sales, processing customer orders and responding to customers inquiries, questions or complaints, seeking remedies to ensure customer satisfaction and retention.


What You'll Do::


At Mann Lake, every day brings something new:


  • Provides timely and accurate information to incoming customer calls, responds to customer inquiries and improves our customers engagement with our products by providing excellent customer service.
  • Engages with customers to determine needs while educating them on our products and services. Uses suggestive selling techniques to promote sales. cross-sell merchandise and introduce promotions and services.
  • Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies.
  • Continuously engages in learning opportunities to become an expert in our product lines and services we offer.
  • Follows up, either verbally or in writing, to ensure customer satisfaction.
  • Thrives in a team-based environment and is a collaborative, consistent and reliable team member.
  • Maintains a consistent, positive, fun and friendly attitude even in stressful situations.
  • Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment.



    Your Skills & Experience::


    You're right for this job if you:

    • Have excellent communication skills and enjoy working with people both in person and remotely.
    • Are motivated to help and educate others.
    • Have strong presentation skills in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Are comfortable in your computer skills (including using Microsoft Office, Word, Excel and Outlook) and are using new Software and POS Systems.
    • Consider yourself energetic, action oriented and self motivated.
    • Have a strong attention to detail, are a fast learner, organized and have good problem solving skills.
    • Have had inside sales, retail or customer service experience (preferred).
    • Have knowledge of beekeeping or raising poultry (note- this isn't required but is a plus!)

      Requirements:

      • High School Diploma/GED.
      • Valid drivers license.
      • Ability to engage in occasional overnight travel for trade shows and visits to other Mann Lake facilities as required.



        Why You'll Love Mann Lake::


        Our Team
        Like a hive, we work together to get things done and make a lasting impact on others. We are committed to our work and many of us spend our free time working with the products we produce and sell, maintaining our own beehives and raising chickens.
        Great Benefits
        Paid holidays and earned PTO Comprehensive medical, vision and dental Life insurance and disability FSA and HSA 401k with company match after 1 year Employee discount on products
        Opportunities to Grow
        If you are looking for a place you can develop and hone your skills while creating a careeryouve found it! We love seeing our Teams succeed and helping them reach the next level in their career development.
        We are an expanding company and continue to acquire companies that align with our mission and values. Our recent additions include; Kelley Beekeeping, Stromberg's Chicks & Game Birds Unlimited and Shastina Millwork.


        Physical Requirements::


        The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

        • Ability to effectively communicate with others both written and orally, including the telephone.
        • Mobility within the work facility - ability to sit, stand and walk for long periods of time.
        • Ability to operate in house computer systems, a computer keyboard and telephone.
        • Ability to lift and carry up to 30 lbs.

Keywords: Mann Lake Ltd., Lakeland , Customer Service, Hospitality & Tourism , Winter Haven, Florida

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