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Veterans Preferred - Customer Service Representative

Company: ADM
Location: Winter Haven
Posted on: April 6, 2021

Job Description:

Military Veterans are Encouraged to Apply. Customer Service Representative - Winter Haven, FLMAIN FUNCTION: The Customer Service Representative position is an integral part of the Customer Care team and reports to the Customer Service Manager. The CSR is responsible for the customer order process from entry to delivery and is accountable for several targeted growth accounts. This position requires the ability to independently resolve transactional questions and problems with minimal supervision. The CSR position also requires organization skills, detail orientation, analytical skills, effective communication and a customer-centric mindset. This role requires proficiency in all computer systems that support the order entry process. The Customer Support Representative will also support Account Managers and will perform routine administrative tasks in support of customer needs and business requirements.KEY SKILLS & COMPETENCIES:Excellent verbal and written communication skillsExhibit professionalism and willingness to live our ADM valuesExceptional attention to detailResults orientedCritical thinking skills Demonstrated team work Dependable and accountable Learning agility and flexibility to adapt to changeDESCRIPTION OF WORK PERFORMED:Interactions to create positive customer relationships Effectively manage targeted growth accountsAccurately & efficiently enter customer ordersProvide timely order status updates to customers Understand customer needs and demands to proactively manage supply chains and minimize delaysAnalyze and creatively resolve issues related to order entry concerns Provide analytic and commercial support to Account ManagersEngage in a professional and collaborative manner with internal team membersProvide feedback and ideas to create better efficiency and processesMulti-task in a fast paced environmentKnowledge of and adherence to all ISO procedures and requirementsPerform other duties as requiredResponsible for sales growth and account management of identified Nutrition Division inside sales customers, including both new prospects and current customer base. Developing of strong customer relationships with the ability to build collaborative relationships with key influences and decision makers within customer base for identified growth. Creating effective relationship among internal cross-functional teams while building collaborative customer relationships to drive overall growth. Growing business with designated accounts by driving base business opportunities and accelerating pipeline growth of identified customers. REQUIREMENTS:Minimum of a 2 year college degree (Associates Degree) supplemented with at least three (3) years of relevant work experience. Equivalent combinations of education and experience will be considered.Demonstrated capacity to excel within high risk, fast-paced work environmentProficient in Microsoft Office tools including Word, Excel and Outlook with basic mathematics skillsAbility to assess business and financial risk and exercise sound judgment in making decisions The ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to effectively communicate in person, by telephone and in written form. Position requires sitting for prolonged periods of time, heavy phone use, and standing, bending, kneeling and operating a keyboard. ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veteran status. Relocation is not available with this position.This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.ADM requires the successful completion of a pre-employment drug screen and a background check. City:Winter HavenState:FL - FloridaRef ID:#LI-NA2EEO:ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.About ADM::At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at .

Keywords: ADM, Lakeland , Veterans Preferred - Customer Service Representative, Hospitality & Tourism , Winter Haven, Florida

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