Shift Manager- Lakeland, FL
Posted on: February 24, 2021
Overview As a Shift Manager you will be responsible for
assisting the execution of daily operations activities. The
following provides an overview of the basic responsibilities of a
Shift Manager; however, with each certification you will be
qualified and expected to provide additional leadership in one or
more additional areas (Open/Close, Kitchen and/or Customer
Service). You may be responsible for overall restaurant
effectiveness. As needed, you may be assigned other managerial and
supervisory responsibilities, including performing as the Ops
Leader. See certification position descriptions below. Specific
- Train, monitor and reinforce food safety procedures to crew
- Act as Cash Manager as needed, including setting up cash
register(s) at open and verifying cash at close.
- Perform walk-thru to ensure restaurant is ready to open/close
- Work with Restaurant Management team to train, develop and
communicate with crew members and Team Trainers through team
huddles, manager meetings, etc. Supervise crew members and Team
Trainers in a way that maximizes retention.
- Supervise, coordinate and delegate the execution of operations
tasks and ensure compliance with all Company policies and
procedures to "Delight Every Customer".
- Work with Restaurant Management team to ensure quality,
production and service standards are met and to create a safe,
efficient and professional environment for customer and other
- Help execute appropriate shift-specific procedures according to
DOP. Assist the Restaurant Management team in maintaining proper
coverage via crew member schedules to ensure that the restaurant
attains/exceeds all customer service standards.
- Follow up and ensure resolution of VOC issues as needed.
Open/Close Shift Manager Overview: In this role, your primary
responsibility will be to supervise, coordinate and delegate
opening and closing responsibilities and procedures. Your team will
count on you to ensure compliance in the areas of timely open and
closes, cleanliness, food safety, as well as line prep set-up. You
will be a leader in creating a productive, clean, safety conscious,
and friendly work environment. You will mentor and develop crew
members and Team Trainers. You will partner with other Restaurant
Management to identify specific opportunities for optimizing
efficiencies and maximizing the profitability of the restaurant.
Kitchen Shift Manager Position Overview: The Restaurant Kitchen
Manager is responsible for ensuring we are upholding our commitment
to Quality. In this role, you directly impact the ability of the
restaurant to "Delight Every Customer" by ensuring compliance in
the areas of service, production, quality, and food safety. You are
instrumental in the restaurant's ability to deliver our core menu
of high quality items, along with our limited time (LTO) menu
options. You will mentor and train team members as you continue
your path of personal and professional development. Customer
Service Shift Manager Position Overview: As a Restaurant Customer
Service Manager, your primary responsibility is to create a service
culture designed to "Delight Every Customer". You will inspire the
entire restaurant team to drive a customer-centered service culture
to build customer loyalty. You'll lead the planning process for
daily operations, to guarantee every shift is set up to deliver the
best customer service. You'll be the expert on executing great
huddles in our restaurants, which is the Wendy's way of regularly
communicating with our restaurant teams on what's most important to
our customers and how we can exceed their expectations. You will
partner with other Restaurant Management to identify specific
opportunities for optimizing efficiencies and maximizing the
profitability of the restaurant. The Wendy's Company is the world's
second largest quick-service hamburger company. The Wendy's system
includes more than 6,500 franchise and Company restaurants in the
U.S. and 25 other countries and U.S. territories worldwide.
Education / Experience
- High School Diploma or GED required.
- Must be at least 18 years of age
- One or more years of restaurant experience
- 6 months or more of restaurant, retail, customer service
focused, or equivalent experience
- Ability to multi-task while maintaining composure and giving
sound advice and direction. Must be able to take direction, give
direction, work well in a team environment and have a strong
customer orientation focus. Must exhibit professionalism,
composure, and discretion when expediting or resolving all customer
related concerns and issues.
- Ability to work, concentrate and perform duties accurately in a
fast paced environment that may involve noise and hot/cold
temperatures or other elements. Must be able to stand for prolonged
periods of time. Position requires the use of a headset. Frequent
lifting and carrying (up to 25-50 pounds, as necessary), reaching,
pushing, pulling, bending, kneeling and stooping is involved.
- Must be available to report for work promptly and regularly, as
well as work all day parts and days of the week. May be required to
transfer from one location to another and must have the ability to
travel to other restaurants, Area office, etc., as business needs
- Must have or be willing to obtain ServSafe certification by end
of training Wendy's is an equal employment opportunity employer who
may provide reasonable accommodation to enable individuals with
disabilities to perform the essential functions of the job.
Keywords: Wendy's, Lakeland , Shift Manager- Lakeland, FL, Hospitality & Tourism , Lakeland, Florida
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