Customer Service Representative - Lakeland, FL

Company: SYKES
Location: Mulberry
Posted on: February 21, 2021

Job Description:

Job descriptionAt SYKES, we help people one caring interaction at a time ? that includes you! Join us at our Lakeland location. You will shine with us as a Customer Service Representative. In this time of uncertainty, the SYKES Job Squad is using video interviewing tools to continue to grow our team, while keeping your health and safety top-of-mind.? Apply now and you can interview virtually, from the safety and comfort of your own home! We'll also be flexible with your start date.GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:* Answer inbound customer/client sales requests, Technical inquiries concerning services, products, billing, equipment, claims, and report problem areas* Be confident in selling products * May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems* Responsible for improving customer retention through programs and exemplary service provided to the customer* Utilizes mechanized systems to initiate and complete service orders and handle customer requests* Continually maintain working knowledge of all client products, services and promotions* Make recommendations according to customer's needs on features, accessories, upgrades and options* Utilize operational systems to process purchases of products and services* It is important to note most schedules require afternoon/evening hours and one or both weekendAll of our unique opportunities offer: ? Full-Time Schedule (40 hours/week) ? $12.00 hour + bonus opportunity ? 100% Paid Training ? Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan ? Paid time off ? Tuition Reimbursement after just one year of employment Required qualifications, skills and experienceApply with us, if you: ? Have a high school diploma or GED ? Are at least 18 years of age or older About SYKESSYKES Lakeland is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Lakeland!EEO statementEOE/Veteran/DisabledHiring GroupAgent

Keywords: SYKES, Lakeland , Customer Service Representative - Lakeland, FL, Hospitality & Tourism , Mulberry, Florida