Customer Service Representative - Lakeland, FL
Company: SYKES
Location: Mulberry
Posted on: February 21, 2021
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Job Description:
Job descriptionAt SYKES, we help people one caring interaction
at a time ? that includes you! Join us at our Lakeland location.
You will shine with us as a Customer Service Representative. In
this time of uncertainty, the SYKES Job Squad is using video
interviewing tools to continue to grow our team, while keeping your
health and safety top-of-mind.? Apply now and you can interview
virtually, from the safety and comfort of your own home! We'll also
be flexible with your start date.GENERAL ESSENTIAL FUNCTIONS WHICH
ARE NORMALLY REQUIRED:* Answer inbound customer/client sales
requests, Technical inquiries concerning services, products,
billing, equipment, claims, and report problem areas* Be confident
in selling products * May be required to work in one or multiple
systems and utilize multiple screens to find information and solve
problems* Responsible for improving customer retention through
programs and exemplary service provided to the customer* Utilizes
mechanized systems to initiate and complete service orders and
handle customer requests* Continually maintain working knowledge of
all client products, services and promotions* Make recommendations
according to customer's needs on features, accessories, upgrades
and options* Utilize operational systems to process purchases of
products and services* It is important to note most schedules
require afternoon/evening hours and one or both weekendAll of our
unique opportunities offer: ? Full-Time Schedule (40 hours/week) ?
$12.00 hour + bonus opportunity ? 100% Paid Training ? Full
benefits package including medical, dental, vision, life insurance
and company matched 401(k) retirement plan ? Paid time off ?
Tuition Reimbursement after just one year of employment Required
qualifications, skills and experienceApply with us, if you: ? Have
a high school diploma or GED ? Are at least 18 years of age or
older About SYKESSYKES Lakeland is part of a global company with
more than 55,000 employees serving major brands you love. Every
time we help people answer a question, solve a problem or find a
solution we create a meaningful connection and job fulfillment. Our
teams become friends and are part of our family. Answer the call!
Apply now to start your journey to a new, exciting career with
SYKES Lakeland!EEO statementEOE/Veteran/DisabledHiring
GroupAgent
Keywords: SYKES, Lakeland , Customer Service Representative - Lakeland, FL, Hospitality & Tourism , Mulberry, Florida
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