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Veterinary Client Care Specialist - Lakeland Animal Clinic

Company: AscendVets
Location: Lakeland
Posted on: September 19, 2022

Job Description:

Client Care Specialists at Lakeland Animal Clinic have the opportunity to earn between $13 to $16 per hour.Veterinary Client Care Specialists are: Genuinely excited to help clients and their pets Patient, empathetic and passionately communicative Love to talk and understand the value of good communication skills Able to put themselves in the clients' shoes and advocate for them and their pets when necessary Natural problem-solvers Confident at troubleshooting and investigating if they don't have enough information to answer client questions or resolve complaints Lakeland Animal Clinic is a member of AscendVets, a group of locally owned veterinary hospitals in the Lakeland, Florida area. At AscendVets, we believe that our core values drive our company culture. Fearless. Innovation. Gratitude. Humility. Transcend. These are the values that inspire us in our everyday mission to help people be their pet's heroes. These are the values that we hope will inspire our next candidate to want to join our mission. We are dedicated to strengthening the human-animal bond. Will you come F.I.G.H.T. with us?Responsibilities Identify and assess clients' needs to achieve satisfaction Build sustainable relationships and trust with clients through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle client complaints, provide appropriate solutions and alternatives; follow up to ensure resolution Keep records of client interactions, process payments, schedule appointments Follow communication procedures, guidelines and policies Go the extra mile to engage clients Requirements Proven customer support experience Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development AscendVets is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Drug testing and background screening are a condition of employment.

Keywords: AscendVets, Lakeland , Veterinary Client Care Specialist - Lakeland Animal Clinic, Healthcare , Lakeland, Florida

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