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Veterinary Client Service Coordinator

Company: SPCA Florida
Location: Lakeland
Posted on: January 13, 2022

Job Description:

Here at SPCA Florida, our strength is our staff. We know that caring for animals is more than just a job, it's our passion. We have a team of dedicated, innovative, and compassionate people caring for every animal that comes to our Hospital. We work together every day to make a difference in the lives of animals and their families. We are searching for an upbeat, energetic Client Service Coordinator to join our veterinary team. We pride ourselves on providing the highest quality care for our patients and clients with gentleness and compassion. The Client Service Coordinator plays a vital role in this mission. The ideal candidate will demonstrate a friendly and professional manner toward clients, co-workers, and volunteers, and be the ultimate team player. Experience in customer service is a big plus!This position serves as a representative of Reva McClurg Medical Center / SPCA Florida by closely interacting with clients both in person and over the phone, performs clerical duties related to veterinary care and treatment of patients. The Customer Service Coordinator processes invoices and payments handles the cash drawer, and provides miscellaneous support to the veterinarians, medical center supervisors, practice manager, and other staff members. Knowledge of general office practices and procedures, receptionist and telephone techniques required.Minimum Job Requirements:

  • High school diploma or equivalent required.
  • At least two years recent experience in an office or medical environment (preferably a veterinary facility) with increasing responsibilities. An equivalent combination of education and experience that is determined to be directly related to the specific requirements may be substituted.
  • Knowledge of general office practices and procedures, receptionist and telephone techniques.
  • Ability to perform clerical work with speed and accuracy, use a multiple-line telephone system; handle cash and other forms of payment, and interact closely with clients and patients on a daily basis.
    Knowledge, Skills and Abilities Required:
    • Greeting clients and their pets when they enter the hospital
    • Ensuring that clients' needs are met as quickly and efficiently as possible
    • Communicating with co-workers regarding client/patient needs.
    • Describing veterinary services offered by the hospital and the cost/value of the services
    • Make client/patient appointments and updating client information in their electronic record
    • Knowledge of veterinary medical terminology and procedures preferred.
    • Ability to communicate effectively both in writing and orally with both internal (employees) and external (clients) customers.
    • Excellent interpersonal skills; attention to detail.
    • Problem solving skills.
    • Must be a self-starter.
    • Must be well-organized.
    • Ability to handle multiple tasks simultaneously.
    • Ability to work in an ever-changing environment.We are open 6 days/week: schedules are either four 10-hour days or five 8-hour days to facilitate client needs. Hours per Week: 40+ however, overtime is Infrequent
      SPCA Florida offers competitive wages and an invigorating work environment with lots of room for career growth. We believe in a work/life balance to have a happy home life. This position allows you to participate in our excellent benefits package which includes paid time off, 401K, health, dental and vision insurance, six (6) paid holidays, and pet care discounts. At SPCA Florida we have created what we believe is a good balance between professional expertise and a positive work environment.We are an Equal Opportunity Employer and Drug-Free Workplace; background checks

Keywords: SPCA Florida, Lakeland , Veterinary Client Service Coordinator, Healthcare , Lakeland, Florida

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