the smart solution for Lakeland jobs

Contact Center Account Manager

Company: Kelly Services
Location: Lakeland
Posted on: May 16, 2019

Job Description:

Job Description

Position Overview

The Account Operations Manager is responsible for Partner performance for a specific Partner or LOB within a client-s portfolio and the staff the partner with at each site.

Duties and Responsibilities

  • Account point of contact
  • Conducts weekly and monthly business reviews for the LOB
  • Responsible for QBR delivery
  • Holds weekly staffing calls with WFM
  • Processes internal and external data collection requests
  • Communicates and proactively supports and carries out Partner initiatives
  • Communicates and oversees partner funded incentive management
  • Prepares account specific communications, including PowerPoint presentations, memos, and verbal



    • At least 5 years experience managing a minimum of 125 inbound/outbound sales and customer service agents
    • Advanced knowledge of call center services industry and best practices
    • Understands ramifications of call center actions on the business, including revenue, expense and employee dynamics
    • A proven track record of achieving sales and quality goals
    • Excellent motivational skills with a demonstrated ability to develop leaders
    • Strong focus on continuous improvement and operational optimization
    • Ability to competently address rapid changes in service delivery in a dynamic and time-sensitive environment
    • Knowledge of Microsoft Office programs and multiple operating systems
    • Excellent oral and written communication skills
    • Ability to effectively respond to questions from managers, clients and customers
    • Knowledge of federal and state call center compliance regulations
    • Occasional travel may be required

      Why Kelly--?

      At Kelly

      Services--, we work with the best. Our clients include 95 of the Fortune

      100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

      the best talent to drive their business forward. If you only make one career connection today, connect

      with Kelly.


      Kelly Services--

      As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

      around the world and have a role in connecting thousands more with work through our global network of

      talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

      Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

      committed to employing a diverse workforce. Equal Employment Opportunity

      is The Law.

Keywords: Kelly Services, Lakeland , Contact Center Account Manager, Executive , Lakeland, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Senior Manager, Global Communications & Brand Management
Description: At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Parks Resorts worldwide. Our innovative attractions, immersive (more...)
Company: Universal Orlando
Location: Orlando
Posted on: 05/27/2019

Director of Development
Description: The Director of Development supports the execution of the Company s development platform by managing the development processes including completing initial land acquisition due diligence, facilitating (more...)
Company: Ivy Exec
Location: Orlando
Posted on: 05/27/2019

Associate Director of Industrial Engineering - Orlando - 32801
Description: Position SummaryThe Associate Director of Industrial Engineering will be a key member of the Wayfair Process Capabilities team. The AD will work closely with both the IE team and the various headquarter (more...)
Company: Wayfair LLC
Location: Orlando
Posted on: 05/27/2019

Accounts Receivable Infusion Manager
Description: Job Description As an Accounts Receivable Manager in our Infusion Accounts
Company: CVS Health
Location: Orlando
Posted on: 05/27/2019

Regional Impact Manager, VA
Description: Position Overview: ul li This is a player-coach role with direct accountability of designated accounts and a regional sales team focused on impacting customer success. li Coordination and direction (more...)
Company: RQI Partners, LLC
Location: Orlando
Posted on: 05/27/2019

Director of Operations
Description: Frasco, Inc. is an Enterprise-Wide Solutions Provider and Leader in the Industry Become a Part of our Growing Team br br ABOUT US: Frasco Profiles is a division of Frasco, Inc. a full-service business (more...)
Company: Frasco Inc
Location: Orlando
Posted on: 05/27/2019

Manager, Attractions Operations
Description: Here at Universal Parks Resorts, you can enjoy an exciting culture where creating our unique Universal brand of thrilling experiences is a top priority. We are passionate about what we do and take pride (more...)
Company: Universal Orlando
Location: Orlando
Posted on: 05/27/2019

Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life.Sales job title: Outside Sales/Route Sales Manager - Full TrainingFeel the freedom independence of managing your own protected route selling our National brands. (more...)
Company: Mac Tools
Location: Orlando
Posted on: 05/27/2019

Manager of Operations
Description: Do you want to shift your management career into high gear If you are a strong leader who can inspire others to succeed, you should consider a career in Operations Management at Avis Budget Group We (more...)
Company: Avis Budget Group
Location: Orlando
Posted on: 05/27/2019

Sr. Project Manager - HVAC Controls
Description: Sr . Project Manager - HVAC Controls br Innovate to solve the world's most important
Company: Honeywell
Location: Orlando
Posted on: 05/27/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Lakeland RSS job feeds