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Director of Golf - Orlando World Center Marriott (190000JC)

Company: Marriott International, Inc.
Location: Lakeland
Posted on: January 12, 2019

Job Description:

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment. The Orlando World Center Marriott located at 8701 World Center Drive, Orlando, FL 32821 is currently hiring a Director of Golf. Responsibilities include: Functions as the strategic business leader of the Golf Department. Responsible for golf operations, including guest and employee satisfaction, sales and revenue management and the financial performance of the department. As a member of the Executive Committee, develops property-wide goals and strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the golf/course management; Professional Golfers Association (PGA) member. OR 2-year degree from an accredited university in Business Administration or related major; no work experience required; Professional Golfers Association (PGA) member. CORE WORK ACTIVITIES Managing Golf Operations Monitors the playing time of golfers to ensure optimal speed of play on the course. Conducts regular tours of the course to evaluate course conditions. Develops the Golf departments Operating Strategy and leads its execution. Works with Grounds Superintendent to ensure course is maintained in accordance with brand specific Golf Standards and sound agronomic practices. Managing Golf Revenue Management Goals Makes decisions or recommendations regarding rates per round, retail pricing and services offered to enhance the sales performance of the department. Manages financial performance of the golf department to achieve or exceed budget expectations. Adjusts services to meet customer demand and budget expectations. Oversees the booking of tee times to ensure maximum yield. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Strives to improve service performance. Establishes guidelines so employees understand expectations and parameters. Conducting Human Resources Activities Ensures corrective action is taken to continuously improve results. Remains visible and accessible to employees. Reviews and manages controllable expenses such as, labor, quality and quantity of grass seed, lawn chemicals, inventory levels, uniforms, utilities etc. Reviews findings from guest feedback with employees to develop appropriate corrective action. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Hires Golf team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Creates appropriate developmental plans and developing team members based on their individual strengths, development needs, career aspirations, and abilities. Sets goals and expectations for direct reports using the performance appraisal process and holding staff accountable for successful performance; coaching team by providing specific feedback to improve performance. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Establishes and maintains open, collaborative relationships with direct reports and entire golf team. Utilizes employee feedback and an open door policy to address employee problems or concerns in a timely manner . Ensures employees are treated fairly and equitably. Celebrates successes and publicly recognizing the contributions of team member. To apply now, go to: https://jobs.marriott.com/marriott/jobs/190000JC?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you?

Keywords: Marriott International, Inc., Lakeland , Director of Golf - Orlando World Center Marriott (190000JC), Executive , Lakeland, Florida

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