Technical Support Manager

Company: VirtualVocations
Location: Lakeland
Posted on: September 3, 2024

Job Description:

A company is looking for a Technical Support Manager.

Key Responsibilities:

Oversee day-to-day operations and supervise the Technical Support team
Assist with prioritizing escalations, managing communication with Product, and coaching team members
Serve as the point of contact for Engineering and maintain documentation for training materials

Required Qualifications:

CompTIA Network+ Certification
Strong working knowledge of Windows 8, 10, and Server OS
Domain DNS management expertise
Experience with various platforms like Zendesk, Jira, Twilio, Sendgrid, Cloudflare
3+ years of experience leading Technical Support teams

Keywords: VirtualVocations, Lakeland , Technical Support Manager, Executive , Lakeland, Florida

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