Distribution Account Manager

Company: Kelly
Location: Lakeland
Posted on: May 15, 2023

Job Description:

At Kelly - -Professional & Industrial, we're all about helping you discover what's next in your career. And we just so happen to be seeking an Distribution -Account Manager -to work at a local company in -Lakeland, FL. If this sounds like the right fit for you, read on and apply!

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Why you should apply to be an Distribution Account Manager:

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• Fulltime, Monday-Friday
  
• Pay rate: $24/hr.
  
• Direct hire
  
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  Responsibilities
  
  
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  • Effectively facilitates the order fulfillment process in a manner that promotes building and maintaining positive, effective relationships with external and internal customers.
    
  • Responds to inquiries received through phone, email, B2B and/or written correspondence from both external and internal customers.
    
  • Resolves all billing and order issues.
    
  • Devotes time necessary to fully understand customers' business; displays a genuine interest in each customer's specific business needs, including product stocking requirements/forecasts, document support (SDS, C of A), etc.
    
  • Demonstrates a willingness to go the extra mile on each and every call; exhibits a ready-to-help-others attitude in order to accomplish total customer satisfaction.
    
  • Seeks opportunities to exceed customer expectations while creating win-win situations by balancing the needs of -the customer.
    
  • Effectively communicates with all external and internal customers to serve as liaison between all parties involved in the order fulfillment process.
    
  • Immediately communicates all special requests, modifications to orders, backorders and shipping delays or cancelled orders to appropriate internal and external customers.
    
  • Collaborates effectively with internal customers to provide seamless service to external customers.
    
  • Maintains accurate customer pricing in ERP; confirms price supports and updates records accordingly; provides basic price quotes while adhering to target margin guidelines, with appropriate follow up.
    
  • Gathers the necessary information from customers, Buyers and Sales Reps in order to provide Price Support team with necessary data to assist in the process of accurately maintaining pricing and customer product usage information in ERP and associated systems.
    
  • Communicates with Sales and Pricing team to confirm price support and updates records accordingly
    
  • Utilizes internal communication methods, i.e. Email and Instant Messaging, to effectively communicate with DC staff, Supply Chain team and other internal customers.
    
  • Utilizes basic product knowledge to provide options and alternatives to customers; engages Sales Reps and Technical Support when appropriate.
    
  • Adds value as a resource and solutions provider; develops creative solutions and offers smart alternatives to help meet and exceed customer expectations.
    
    Job Requirements
    
    
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    • Must be proficient in MS Office software, including Word and Excel; requires ability to learn internal database and software systems. Experience with MS Outlook, ERP system, SAP software, and SharePoint preferred.
      
    • Requires a minimum of 3 years related experience and/or training in a non-retail customer service environment. Experience in a business to business account support and distribution role strongly preferred. Must be familiar with standard concepts, practices and procedures related to customer service.
      
    • Required: High School Diploma, G.E.D. or equivalent
      
    • Preferred: Associates Degree in a business related field
      
    • Bilingual (English & Spanish) a plus but not nessesary
      
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      Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an Distribution -Account Manager -today!
      
      
      
      #P1
      
      #CB
      
      
      
      
      
      As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
      
      You should know: Your safety matters! Visit the for the latest information, policies, and frequently asked questions.
      
      Trust the office staffing pioneer. Finding the right job isn't always easy. Kelly - Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we're pretty good at it!
      
      
      
      
      
      
      
      
      About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
      
      Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.
      Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
      
      

Keywords: Kelly, Lakeland , Distribution Account Manager, Executive , Lakeland, Florida