Training Manager - East Coast- FL
Company: UnitedHealth Group
Location: Sebring
Posted on: January 20, 2023
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.(sm) -The Team Member
Development Manager is responsible for providing expert clinical,
operational, educational, and project management leadership to
ensure efficiency of operations and overall success of the clinic
team members. -The TMD Manager provides oversight of the Team
Member Development Coach team members both clinical and
non-clinical under their assignment assuring timely, efficient, and
accurate team member response and documentation. -The TMD Manager
acts as internal consultant in the assessment of the clinic team
members, and their onboarding and ongoing development. -The TMD
Manager works collaboratively with Operations Leadership, Medical
Management, and Team Member Development team members to
continuously improve the efficiency and effectiveness of the clinic
team members. - -If you are located in the state of Florida, you
will have the flexibility to work remotely* as you take on some
tough challenges. -Primary Responsibilities:
- Consistently exhibits behavior and communication skills that
demonstrate commitment to superior customer service, including
quality and care and concern with each and every internal and
external customer
- Represents the Company in a professional manner, following all
Company policies and procedures
- Uses, protects, and discloses patients' protected health
information (PHI) only in accordance with Health Insurance
Portability and Accountability Act (HIPAA) standards
- Partners with center and corporate team members to drive the
success of the clinics through co-ownership of the clinics'
performance results
- Serves as a resource and consultant to identify and assist with
training and development needs
- Supports and exemplifies core values
- Leads initiatives to support the planning, design,
implementation, revision and delivery of training curriculum, job
aids, resource manuals, and skills validation tools
- Provides oversight and support for development of clinical and
non-clinical competencies used for on-the-job training as well as
skills validation tools for both new hires during New Team Member
Orientation and existing staff during annual competency
validation
- Provides oversight and support for the development of
remediation tools and programs for learning deficits identified
during training
- Works in collaboration with other departments, and supports
Team Member Development Team in the development of clinical and
non-clinical education sessions
- Leads reviews of clinical performance reports and identifies
areas and/or processes that need improvement and will lead to
positively impacting future clinic performance results
- Serves as a subject matter expert and supports the team in new
product testing, and the implementation process, as needed
- Serves as a subject matter expert and supports the team with
clinic startups, acquisitions, and affiliate support as needed
- Supports Director and participates/supports Departmental goals
with project and committee attendance
- Conducts Team Member Development/Regional Manager of Operations
(RMO) meetings to evaluate clinic needs and to communicate
operational updates
- Supports the Director in the development and managing of the
annual budget and spend for Team Member Development department
- Supports the Director in the development and implementation of
position-based training protocols that support specific learning
objectives and outcomes to improve job performance
- Supports the Director in the development of role-specific
competencies-based learning programs and assessment tools to
evaluate current skill levels and identify staff development
needs
- Supports the Director in the development and implementation of
clinician and lead clinician training programs to decrease clinical
variability, increase patient satisfaction and develop various
management competencies
- Ensures training initiatives performed by Clinical Coaches and
Non-Clinical Coaches are aligned to annual Optum strategic
goals
- Provides oversight, support and growth plan development for
those assigned under their supervision
- Performs additional duties as assigned
- Must have consistent, punctual and reliable attendance
- Ability to travel locally up to 90% of the time
- Be able to work occasional nights and weekends as needed
- Ability to travel throughout the geographic market as needed,
including overnight staysYou'll be rewarded and recognized for your
performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as
provide development for other roles you may be interested
in.Required Qualifications:
- Current, valid, Florida RN or LPN license
- Basic Life Support for Healthcare provider and/or ACLS (AHA) or
American Red Cross CPR certification, or ability to obtain within
90 days of employment
- 3+ years of clinical experience with 2+ years direct patient
care experience
- 2+ years of management/leadership and staff development
skills
- Experience in planning, organizational, critical thinking, and
decision-making skills -Preferred Qualifications:
- Nursing Degree
- IV Certification required for LPN, or ability to obtain within
90 days of employment
- Ability to obtain Basic Life Support Instructor Certification
(AHA) within first year of employment if not currently certified as
a BLS Provider
- Ambulatory care experience
- Emergency Department, Intensive Care, or ambulatory triage
experience
- Care Management experience or understanding of Medicare
Advantage programs
- Experience developing and presenting clinical in-services
- Experience developing project plans -Knowledge, Skills,
Abilities:
- Computer literate and proficient in Microsoft Word, Excel,
Outlook, PowerPoint, and Webex
- Possesses excellent verbal and written communication
skills
- Possesses solid interpersonal skills with the ability to
communicate clearly and concisely in Standard English to staff from
a wide variety of cultural and socio-economic backgrounds
- Ability to transfer knowledge to clients with diverse cultural
backgrounds, educational experiences and learning styles
- Possesses ability to effectively define expectations and
educate and support all levels of clinical staff both clinical and
non-clinical, including clinic management with consistent training,
coaching and mentoring
- Ability to present training material to individuals and both
small and large groups via teleconferences, in person, or utilizing
web casts
- Customer service-oriented
- Solid planning and organization, critical thinking, and
decision-making skills
- Solid leadership and staff development skills
- Project management skills
- Good general business skills
- Solid written and verbal communications skills; Able to
communicate effectively with team members and leaders at all
levels, physicians, and other customers
- Effective coaching and mentoring skills
- Negotiation and conflict resolution skills
- High degree of self-motivation, commitment and integrity
- Manual dexterity to use/handle equipment and instruments
- Skilled in phlebotomy and IV. therapy
- Ability to concurrently perform multiple tasks
- Superior clinical assessment skills
- High degree of confidentiality, maturity, tactfulness, and
business ethics
- Valid FL driver's license, insurance and vehicle for
work-related travel
- Ability to read, write, speak, and understand the English
language fluentlyCareers with Optum. Our objective is to make
health care simpler and more effective for everyone. With our hands
at work across all aspects of health, you can play a role in
creating a healthier world, one insight, one connection and one
person at a time. We bring together some of the greatest minds and
ideas to take health care to its fullest potential, promoting
health equity and accessibility. Work with diverse, engaged and
high-performing teams to help solve important challenges. -*All
employees working remotely will be required to adhere to
UnitedHealth Group's Telecommuter Policy -At UnitedHealth Group,
our mission is to help people live healthier lives and make the
health system work better for everyone. We believe everyone-of
every race, gender, sexuality, age, location and income-deserves
the opportunity to live their healthiest life. Today, however,
there are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission. -Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity/Affirmative Action
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by law.
-UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning
employment.#OptumCorp
Keywords: UnitedHealth Group, Lakeland , Training Manager - East Coast- FL, Executive , Sebring, Florida
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