Location: Winter Haven
Posted on: November 22, 2022
Make Lives Better Including Your Own. -If you want to work in an
environment where you can become your best possible self, join us!
- You'll earn more than a paycheck; you can find opportunities to
grow your career through professional development, as well as
ongoing programs catered to your overall health and wellness. -
-Full suite of health insurance, life insurance and retirement
plans are available and vary by employment status. - Additional
benefits offered include, but are not limited to:
- Tuition Reimbursement
- Pet Insurance
- Adoption Reimbursement Benefits
- Variety of Associate Discounts
This is an incentive based position, which may include bonuses,
incentive or commission plans. -Veterans, transitioning active duty
military personnel, and military spouses are encouraged to apply.
-Please note, Brookdale is committed to complying with all
applicable laws and regulations regarding mandatory COVID-19
Leader responsible for the community's daily operations, associate
relations, resident and resident family engagement and connection,
financial performance, and regulatory compliance. Creates and
executes the business plan and develops the team to become a
preferred senior living community in the market, while growing
revenue and profitability in partnership with the district team.
Works with sales to drive sales results. Creates an inclusive
community culture that provides high quality resident experiences
and care and engages residents, families, and associates.
- Is responsible for all operations within the community,
interacting with staff and residents, prospects, or their family
members or representatives, as necessary; builds and maintains
strong working relationships with management team.
- In connection with the district team, develops and implements
business plan to become a preferred senior living community in the
local market and creates, analyzes, and executes annual operating
and capital budgets; reviews and manages community performance
against goals; sets plans to improve or maintain performance to
Company service and financial standards.
- Acts as a hands-on leader who supervises, directs, and
motivates community staff; provides assistance as needed.
Encourages teamwork and collaboration and cultivates an inclusive
community culture. Ensures community maintains appropriate staffing
levels to meet the needs of residents and in accordance with
applicable legal requirements.
- Attracts, develops, engages, and retains associates in
accordance with Company policies. Responsible for recruiting and
hiring high quality and engaged associates and ensuring they are
appropriately trained and developed to meet the needs of residents.
Reviews promotions, development plans, disciplinary actions, and
termination decisions ensuring consistency in the selection and
retention of quality associates. Analyzes trends in recruiting,
turnover, and retention to continually improve community
- Builds high degree of resident satisfaction and retention. Is
responsible for maintaining positive resident relations and is
accessible and approachable to residents and their families. Is
proactive in solving problems and resolving issues with support
from district leaders. Leads efforts to leverage satisfied
residents and families to grow community occupancy. Partners with
the Resident Council as necessary. Administers resident
satisfaction and other surveys and works with district team to
create plan to address opportunities for improvement in resident
satisfaction, experience, and engagement.
- For assisted living or memory care communities, creates
collaborative relationship with community clinical leader to ensure
community's care and services are appropriate to meet the needs of
residents. Oversees resident services including the admission
process, healthcare management, and maintenance of resident
documentation to ensure high quality services and compliance with
Company policy and applicable legal requirements. Assists in
developing and conducting service plan reviews, consistent with
applicable legal requirements, with appropriate clinical care team
members and resident families to maintain the personal dignity of
- Demonstrates a high degree of financial acumen as it relates to
community operations; works to meet or exceed budgeted revenue and
profitability; and proactively creates plans to overcome
unanticipated expenses or revenue shortfalls. Continually explores
means of revenue enhancement and expense reduction, while meeting
the needs of residents and adhering to Company policies and
- Drives sales and marketing efforts in collaboration with
community sales leader to meet or exceed occupancy or revenue
targets by developing new business, generating leads, and building
strategic relationships. Engages with prospects who tour the
community. Identifies trends and implements approved sales and
marketing activities and strategies to maximize revenue
- Identifies and builds positive relationships with local
influencers and professionals to raise community profile. Becomes
active in social and civic affairs of the local community that
align with the Company's mission. Represents the community and the
Company to governmental agencies (as appropriate), professional
organizations, community groups, and other appropriate agencies and
- Ensures buildings, grounds, and property are up to Company
standards through the oversight of preventative maintenance systems
and programs and frequent inspections that meet Company standards
- Enforces current Company policies and procedures. Maintains
applicable licenses in accordance with Company, Federal, State, and
This job description represents an overview of the responsibilities
for the above referenced position. It is not intended to represent
a comprehensive list of responsibilities. An associate should
perform all duties as assigned by their supervisor.
Education and ExperienceHigh school diploma or GED required.
Bachelor's Degree preferred. Minimum of two years in operational
leadership experience required. Additional years of experience can
be substituted for the education requirement on a year-for-year
Certifications, Licenses, and Other Special RequirementsMust have a
valid administrator license in states where required. Must have a
valid driver's license and access to a private vehicle for business
Management/Decision Making Uses analytic skills and understanding
of the organization and the business in order to handle arising
problems and issues. Demonstrates leadership skills to be
responsible for the overall direction, coordination, and evaluation
of resident care, marketing, food service, housekeeping, and
maintenance units. Carries out supervisory responsibilities in
accordance with the Company's policies and applicable laws.
Knowledge and SkillsHas knowledge of the organization, industry,
and a functional discipline. Extensive understanding of technical
areas gained through experience and used to complete and/or oversee
assignments. Familiarity with Microsoft software preferred.
Effective written and oral communications skills are essential.
Ability to prioritize and effectively manage multiple tasks is
essential. Ability to delegate assignments to the appropriate
individuals based on their skills, roles, and interests.
Demonstrates good judgment and strong problem solving and decision
Physical Demands and Working Conditions
- Use hands and fingers to handle or feel
- Reach with hands and arms
- Stoop, kneel, crouch, or crawl
- Talk or hear
- Ability to lift: up to 50 pounds
- Requires interaction with co-workers, residents or
- Occasional weekend, evening or night work if needed to ensure
- On-Call on an as needed basis
- Possible exposure to communicable diseases and
- Potential injury from transferring, repositioning, or lifting
- Exposure to latex
- Possible exposure to blood-borne pathogens
- Possible exposure to various drugs, chemical, infectious, or
- Requires Travel: Occasionally
Brookdale is an equal opportunity employer and a drug-free
Keywords: Brookdale, Lakeland , Executive Director, Executive , Winter Haven, Florida
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