Operations Manager
Company: Pactiv Corporation
Location: Plant City
Posted on: April 9, 2021
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Job Description:
At Amelia, an IPsoft Company, we build Conversational AI
solutions for the enterprise. Our vision is to pair human and
Digital Employees to unleash creativity and deliver business value.
We partner with our clients throughout different industries to
optimize operations, create faster services and generate more
dynamic customer experiences.Join the worlds largest privately held
AI company and help us bring our vision to life. OurConversational
AI and automation platforms free employees fromunfulfilling work so
thatthey can apply their uniquelyhuman qualities empathy, critical
thinkingand creative problemsolving to morehigh-value tasks. With
more than 20 years of AI leadership in the market, Amelia serves
more than 600 of the worlds leading businesses and youre invited to
use your skills and talents to contribute to our ongoing success.
As Senior Sales Executive, you will meet and exceed sales
objectives by promoting and selling Amelia's Conversational AI and
HyperAutomation solutions to a large and expanding client base of
enterprises. You will effortlessly explain the business value that
our solutions can deliver, with a deep understanding of how
leveraging AI technologies can generate positive business outcomes.
What will you be doing?* Ability to demonstrate a sales hunter
mentality with proven results across F1000/G2000.* A track record
of engaging at the right executive level while pitching high value
solutioning initiating Digital Transformation.* Ability to create
and maintain a strategic account plan and adjust during client
collaboration* A hunter DNA brining at least 2 new logos quarterly
and positioning Amelia as their automation / digital transformation
partner.* Exhibit a track record of current and past relationships
at the C, SVP and VP level to introduce AI/Automation conversation
resulting in client coaching and new opportunities for exposing
Amelia as their digital virtual assistant.This should result in new
opportunities.* Build, manage, qualify, and close deals within a
rolling 12-month sales pipeline.* Ability to own and drive a sales
process while also knowing when to pause and ask for help.*
Effectively and efficiently engage Amelia resources at appropriate
stages in the sales cycle to advance the opportunity in the sales
process: Engineering, Marketing, Proposal Development, Finance and
other departments as needed. A win together approach!* Competence
in the ability to shape deals and define a business case that is
appropriate for the labor savings model for automation and
Conversational AI solutions.* Knowledge of ROI models and the
ability to speak to labor savings and impact based on
Conversational AI and autonomic solutions.* Understand all Amelia
partner relationships and how to effectively leverage them.*
Experience in Call Centers and how to position Digital Employees
for human agent augmentation while driving better metrics such as
AHT, CSAT, NPS, Abandon Rates and other defined Key Performance
Indicators.Your Background:* 12+ years of experience selling SaaS,
Automation solutions and Managed Services.* Experience selling into
areas supporting call centers such as Customer Care, HR,
Service/Help desk and sales.* Extensive Business Processing
Outsource (BPO) involvement supporting voice and chat inbound or
outbound interactions.* Prior experience implementing analytic
solutions that have impacted operational business processes is a
significant plus.* Track record of successful achievement of
assigned quotas.* Ability to manage a pipeline of 20+ opportunities
at any given time.* Experience working at a highly matrixed
organization is preferred.* Self starter with willingness to learn
quickly.
Keywords: Pactiv Corporation, Lakeland , Operations Manager, Executive , Plant City, Florida
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