Customer Success Manager

Company: TreeRing
Location: Lakeland
Posted on: February 23, 2021

Job Description:

About UsTreeRing is a rapidly growing (revenue and customers that is, not just hype or vaporware), well-funded & profitable tech company based in San Mateo, CA. TreeRing brings the age-old school yearbook up to date for today s internet generation by:* Personalizing for the Students - Each parent or student can customize two free pages which are printed only in their yearbook* The Social Yearbook - Each school has a private community where they can share photos & sign each other's books before they're printed* ZERO Cost for the School - TreeRing's on-demand print technology eliminates the traditional requirement for schools to commit to volumes of books and pay up front.* Environmentally Conscious - All books are printed on partially recycled paper and we plant a tree for every book we print!TreeRing has thousands of schools across all 50 states & Canada and we've printed millions of books. Additionally, we've won several awards and have been covered on CNN, Fox, ABC, CBS, NBC, Fast Company, GeekWire, GigaOm, Slate etc.Check us out at www.treering.comAbout the RoleWe're looking for a dedicated Customer Success Manager who owns the relationship held with each customer and serves as a liaison between the customer and the TreeRing to ensure the customer's needs are met. Prior experience teaching yearbook class at MS/HS level highly desired.Responsibilities include:* Motivating and energizing customer yearbook teams.* Owning customer issues from identification to resolution.* Ensuring customers are knowledgeable of the value the TreeRing Software offers. * Maximizing the strength of the customer relationship by building a solid rapport with their assigned account base.* Insight and understanding of the customer journey to adv ise on how TreeRing can help in reaching customer goals and objectives.Reports to Vice President, Customer ServiceAbout You?* Demonstrable ability to work closely with other departments.* Empathy for customer.* Willingness to get hands dirty and join the sales process as needed.* Exceptional verbal and written communication skills* Yearbook design/creation experience.* Yearbook classroom experience.* Previous graphic design/layout experience a plus.* Previous experience leading a yearbook program or team a plus.About the Perks* Base and bonus potential to be discussed during interview* Untracked/bounded vacation policy* Flexible work-from-home policy* Remote Work can be accommodatedIf this sounds like you and you're interested in joining a passionate team that's building a valuable product that saves schools money, immortalizes kids' memories, and makes a positive impact on our environment, please apply.* TreeRing provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. TreeRing complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: TreeRing, Lakeland , Customer Success Manager, Executive , Lakeland, Florida