Manager - Operations - Springhill Suites - (20000089)
Company: Marriott International, Inc.
Posted on: March 25, 2020
Here's To Your Journey with Springhill Suites SpringHill Suites
by Marriott offers guests an upper-moderate priced casual comfort
hotel. Working at SpringHill Suites, you''ll provide our guests
with a relaxed atmosphere and spacious suites to inspire their
stay. Find Your World at SpringHill Suites by Marriott. The
SpringHill Suites Orlando at SeaWorld, located at 10801
International Dr., Orlando, Florida, 32821 is currently hiring a
Manager - Operations. Responsibilities include: Responsible for
assisting in successfully executing all operations in the hotel
Operations departments (may include Front Office, Business Center,
Recreation/Health Club, Housekeeping, Food and Beverage/Culinary
and Engineering/Maintenance) and managing staff. Strives to
continually improve guest and employee satisfaction and maximize
the financial performance of the department. Ensures that standards
and procedures are being followed. Leads specific team while
assisting with meeting or exceeding property goals. CANDIDATE
PROFILE Education and Experience High school diploma or GED; 4
years experience in the guest services, front desk, housekeeping,
or related professional area. OR 2-year degree from an accredited
university in Hotel and Restaurant Management, Hospitality,
Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related
professional area. CORE WORK ACTIVITIES Leading Operations Team
Ensures that goals are being translated to the team as they relate
to guest tracking and productivity. Creates and nurtures a property
environment that emphasizes motivation, empowerment, teamwork,
continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing
game plans to attack need areas and expand on the strengths.
Ensures that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and
enthusiasm. Assists employees in understanding guests ever-changing
needs and expectations, and exceeding them. Managing Property
Operations Function(s) Follows property specific second effort and
recovery plan. Publishes all guest satisfaction results in a timely
fashion including all guest satisfaction forms, comment cards and
guest letters. Takes proactive approaches when dealing with
employee concerns. Extends professionalism and courtesy to
employees at all times. Communicates/updates all goals and results
with employees. Meets semiannually with staff on a one-to-one
basis. Assists/teaches the team scheduling against guest and
hours/occupied room goals. Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
Provides excellent customer service by being readily
available/approachable for all guests. Takes proactive approaches
when dealing with guest concerns. Extends professionalism and
courtesy to guests at all times. Responds timely to customer
service department request. Ensures all team members meet or exceed
all hospitality requirements. Managing Profitability Assists in
performing required annual Quality audit with GM & RD. Ensures a
viable key control program is in place. Reviews financial
statements, sales and activity reports, and other performance data
to measure productivity and goal achievement and to determine areas
needing cost reduction and program improvement. Conducting Human
Resources Activities Interviews and assists in making hiring
decisions. Receives hiring recommendations from team supervisors.
Ensures orientations for new team members are thorough and
completed in a timely fashion. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Lakeland , Manager - Operations - Springhill Suites - (20000089), Executive , Lakeland, Florida
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