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Learning Manager

Company: Client of Rita Staffing
Location: Lakeland
Posted on: March 21, 2020

Job Description:

Learning Manager Lakeland, FL $70,000-$75,000 Direct Hire Position Job Description: Experience with leading training within a Call Center environment. Partners with leaders to determine skill gaps across resources and knowledge needs. Responsible for establishing new methods of employee learning and training delivery (e.g., online, just-in-time, etc.). Engages in the design and development of existing and new learning technologies (e.g., knowledge base, etc.). Designs, develops/ coordinates the following types of training: Onboarding (Orientation) Functional, Uptraining, Campaign specific/ ad-hoc, Career Path. Partners with internal departments to analyze learning needs and ensure learning programs maximize knowledge transfer and align recognized best practices of instructional theory with business strategies. Job Requirements: Must have customer focused mindset Bachelor's degree in Instructional Development, Communication or Learning Development or equivalent field, or equivalent experience, with a minimum of five (5) years' experience. Experience with multiple learning technologies and environments (e.g., Virtual classroom, Self-paced eLearning, Social Learning and Knowledge Management). Experience with leading training within a Call Center environment.

Keywords: Client of Rita Staffing, Lakeland , Learning Manager, Executive , Lakeland, Florida

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