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Desktop Support Engineer

Company: Computer Enterprises, Inc.
Location: Lakeland
Posted on: November 8, 2018

Job Description:

CEI is assisting one of Florida's most recognizable brands in locating a Desktop Support Engineer to provide support to a new technology roll-out. Work Description:

  • Assist the Corporate Desktop Engineering team in supporting the Windows 10 and Office 365 rollout
  • Provide next day support to end users on Windows 10 and Office 365
  • Perform software installation as needed to support Windows 10 and Office 365
  • Work through Tier 3 incidents assigned to the Corporate Desktop Engineering team in Service Manager
  • Deliver knowledge and documentation to Network Support on Windows 10 and Office 365 Skills Required:
    • Minimum of 2 years of experience in IT related hardware/software installations and configuration
    • Experience supporting Windows systems and related infrastructure software and hardware in a medium to large environment
    • In-depth Windows 10 and Office 365 support experience
    • Thorough knowledge of multiple hardware vendor platforms (desktops, laptops, mobile devices, and printers)
    • Strong analytical, problem solving and conceptual skills
    • Excellent attendance and punctuality record
    • Demonstrated ability to handle stressful situations in a professional manner
    • Excellent teamwork and communication skills (written and verbal)
    • Bachelor's degree in Computer Science (preferred) or related analytical field or equivalent experience Skills Preferred:
      • Experience with automating application installation and configuration
      • Experience with various server-based technologies: Active Directory, SCCM, SQL Server, etc. - provided by Dice Windows 10 and Office 365 Support, Active Directory, SQL Server

        Keywords: Computer Enterprises, Inc., Lakeland , Desktop Support Engineer, Engineering , Lakeland, Florida

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