Customer Service Associate

Company: Sherwin Williams
Location: Fort Myers
Posted on: March 3, 2026

Job Description:

Sherwin-Williams, a global leader in the manufacture and sale of paints and coatings, is seeking a dedicated Customer Service Associate to join our Automotive Division. This role is pivotal in providing outstanding support and service to our professional and retail customers in the automotive sector. As a Customer Service Associate, you will be the first point of contact for our customers, helping to solve their queries and ensuring they receive the best possible service. This position requires an individual who can thrive in a fast-paced environment and who is passionate about delivering exceptional customer experience every time. Respond promptly to customer inquiries via phone, email, or in person Provide information about products and services, take orders, and process returns Maintain customer satisfaction by providing problems resolution in a timely manner Document customer interactions and transactions, recording details of inquiries, complaints, and comments Work closely with the sales team to meet sales objectives and support customer retention strategies Stay informed about new products and services in the automotive coatings sector Excellent verbal and written communication skills Strong organizational and time management skills Ability to work effectively in a team Proficiency in using Microsoft Office Suite and CRM software Knowledge of automotive parts and service industry Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certification in Customer Service Management (optional but beneficial)

Keywords: Sherwin Williams, Lakeland , Customer Service Associate, Customer Service & Call Center , Fort Myers, Florida