Benefits Specialist
Company: Nesco Resource
Location: Saint Petersburg
Posted on: July 1, 2025
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Job Description:
Job Title: Benefits Support Specialist Department: Health &
Benefits Job Summary: The Benefits Support Specialist is
responsible for providing exceptional support to clients, their
employees, and internal partners by managing the setup, processing,
maintenance, and resolution of client benefit accounts. This role
ensures compliance with regulatory guidelines and supports
retention through excellent service delivery. Key Responsibilities:
Provide customer service support via phone, email, and fax to
clients, employees, and field partners. Handle setup, ongoing
processing, and maintenance of client benefit accounts. Contact
clients and employees through outbound email/call campaigns as
necessary. Process benefit enrollments for PEO product offerings in
a timely and accurate manner. Research and resolve product and
service issues; document all interactions in CRM. Address and
correct monthly audits and billing discrepancies. Guide clients and
employees on product offerings and the use of Health & Benefits
online tools. Maintain accurate and compliant benefit
documentation, including Section 125 Plan documents. Stay up to
date on changes related to product offerings, policy updates, and
regulatory compliance. Research and correct errors identified in
audit reports and carrier discrepancy files. Interact with Health &
Benefits carriers to resolve customer issues. Participate in
special projects and attend training sessions as required.
Qualifications: High School diploma or equivalent required. Minimum
of 2 years of customer service experience. Experience in benefits
administration, HRIS systems, or payroll preferred. Proficiency in
Microsoft Windows and general office software. Strong attention to
detail and ability to manage multiple tasks in a fast-paced
environment. Excellent written and verbal communication skills.
Ability to maintain confidentiality and ensure compliance with
applicable laws and regulations. Nesco Resource offers a
comprehensive benefits package for our associates, which includes a
MEC (Minimum Essential Coverage) plan that encompasses Medical,
Vision, Dental, 401K, and EAP (Employee Assistance Program)
services. Nesco Resource provides equal employment opportunities to
all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws.
Keywords: Nesco Resource, Lakeland , Benefits Specialist, Customer Service & Call Center , Saint Petersburg, Florida
