Patient Service Representative
Company: TRUE HEALTH
Location: Orlando
Posted on: February 18, 2026
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Job Description:
Job Description Job Description JOB SUMMARY PSR is responsible
for administering the patients’ check-in and checkout process.
PRIMARY FUNCTIONS 1. Provide prompt, courteous, and professional
service to patients. 2. Answer patients’ questions within the scope
of responsibilities. 3. Ensures and maintains an efficient flow of
patients. 4. Enters, updates, and ensures accuracy of patient
demographics 5. Interview patients for possible sliding-scale
services eligibility. 6. Verify insurance coverage and eligibility
dates in system and collect applicable payments. 8. Post charges to
patients’ accounts. 9. Scan and imports demographic data and
clinical documentation into patients’ charts. 10. Schedule
appointments for patients as needed. EDUCATION AND EXPERIENCE 1.
High School Diploma or equivalent 2. Preferred, 1 year of customer
service experience 3. Preferred, 1 year of medical experience
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of ICD-10 and CPT Codes
Computer literacy Effective communication skills and ability to
work well independently and in a team environment Bilingual
(Spanish / English) highly preferred PHYSICAL REQUIREMENTS Frequent
exposure to fumes or airborne particles, moving mechanical parts
and vibration and to a variety of extreme outside weather
conditions. Ability to walk and to stand for long-periods of time
Ability to bend, kneel, stoop, crouch, crawl and climb all day.
Ability to lift or move items over 50 pounds.
Keywords: TRUE HEALTH, Lakeland , Patient Service Representative, Administration, Clerical , Orlando, Florida
