Junior Salesforce Admin

Company: Zenkraft
Location: Lakeland
Posted on: February 24, 2021

Job Description:

Zenkraft is hiring! We're looking for an applicant who can provide second level technical & implementation support to our customers. Zenkraft is the preferred integrator for FedEx, UPS, USPS, and 70+ other global shipping carriers. Zenkraft's customer portfolio includes small start-ups to some of the largest global companies, including Tesla, Lenovo, and Fitbit. This is a great position for someone who is looking to work with a fast-growing SaaS company yet work from the comfort of their own home. You will work closely with our Sales and Technical teams.
Daily tasks will include:-- Be a point of contact for customer service enquiries-- Support onboarding of new customers, gathering implementation criteria-- Investigate customer issues; identify the problem, resolve or escalate-- Install and configure our application-- Build workflow, process builders, reports and dashboards per the customer requests-- Configure the Zenkraft-Salesforce shipping solution-- Assign user licenses and manage user permissions-- Provide timely responses to ongoing customer cases
You will have these skills:-- Salesforce Admin Certification-- Resourceful when handling customer queries-- Great at solving problems-- Personable with attention to providing great customer service-- Excellent communication skills-- Familiarity with G Suite
You may have these skills:-- Salesforce experience - our solution works on all of the Salesforce Clouds-- Experience with other AppExchange solutions-- Ability to create Salesforce formulas, workflows and process builders
A small competency task using our app will form part of the interview process.

Keywords: Zenkraft, Lakeland , Junior Salesforce Admin, Administration, Clerical , Lakeland, Florida