Senior Service Director, Client Service Management
Company: bny mellon
Location: Lake Mary
Posted on: January 26, 2026
|
|
|
Job Description:
At BNY, our culture allows us to run our company better and
enables employees’ growth and success. As a leading global
financial services company at the heart of the global financial
system, we influence nearly 20% of the world’s investible assets.
Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative
solutions that redefine industries and uplift communities
worldwide. Recognized as a top destination for innovators, BNY is
where bold ideas meet advanced technology and exceptional talent.
Together, we power the future of finance – and this is what
LifeAtBNY is all about. Join us and be part of something
extraordinary. We’re seeking a future team member for the role of
Senior Service Director, Client Service join our Global Payments &
Trade Client Services team. This role is located in New York, NY,
Lake Mary, FL, or Pittsburgh, PA. In this role, you’ll make an
impact in the following ways: Lead through positive role
model/mentoring, coaching & support; while continuing to strengthen
your personal career goals (soft/hard skills) Although an
Individual Contributor; you are expected to act as a role
model/mentor for fellow Service Directors Leverage strong
leadership behaviors in all scenarios Provide support/consult to
aligned segment Jr. SD/CSOs Dedicated Client Portfolio (Tier 1),
portfolio assignment based on “capacity point system";
high/sensitive clients Host regular meetings with clients,
transforming behavior from reactive to pro-active; being a
consultant Enhance & maintain robust, healthy partnerships with key
stakeholders (internally & externally), ensuring key engagements
with Sales partners and updates are pushed upward/downward
accordingly Ensuring adherence, appropriate oversight & governance
of the Risk & Control Framework Leverage thought leadership &
strategies with key stakeholders to drive Transformation (tactical
& strategic); drive client self-service opportunities Provide Level
2 support for Incidents/Escalations, Client Due Diligence, etc.
reporting upward to Global Head; liaising with Segment Heads, SDs,
CSOs, etc. Provide input for client facing communications Senior
SDs should look for opportunities, & be compensated for “soft
selling” (details in target objectives) Complete/Review sample
call-reports from SDs Attend conferences, seminars, industry events
Attend onboarding meetings, provide support/oversight for projects
of large, strategically important client initiatives, etc. Assist
with, & potentially lead internal key strategic initiatives (i.e.
POM collaboration) Obtain appropriate industry specific
certifications (i.e. CTP) Utilize speak-up culture to identify root
causes and/or areas of improvement when resolving client issues,
incidents, etc. To be successful in this role, we’re seeking the
following: Bachelors degree or the equivalent combination of
education and experience (Banking/Financial) is required 8-10 plus
years of total work experience preferred. Experience in an
operational area and/or client services preferred Self-motivated
with client focus centricity and lean thought process Strong
communication skills; written, verbal and effective listening
skills Ability to be cross-fungible and multitask under pressure
Able to adapt to changing environment and business needs Here’s a
few of our recent awards: · America’s Most Innovative Companies,
Fortune, 2025 · World’s Most Admired Companies, Fortune 2025 ·
“Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and
Rewards: BNY offers highly competitive compensation, benefits, and
wellbeing programs rooted in a strong culture of excellence and our
pay-for-performance philosophy. We provide access to flexible
global resources and tools for your life’s journey. Focus on your
health, foster your personal resilience, and reach your financial
goals as a valued member of our team, along with generous paid
leaves, including paid volunteer time, that can support you and
your family through moments that matter. BNY is an Equal Employment
Opportunity/Affirmative Action Employer - Underrepresented racial
and ethnic groups/Females/Individuals with Disabilities/Protected
Veterans. BNY assesses market data to ensure a competitive
compensation package for our employees. The base salary for this
position is expected to be between $102,000 and $180,000 per year
at the commencement of employment. However, base salary if hired
will be determined on an individualized basis, including as to
experience and market location, and is only part of the BNY total
compensation package, which, depending on the position, may also
include commission earnings, discretionary bonuses, short and
long-term incentive packages, and Company-sponsored benefit
programs. This position is at-will and the Company reserves the
right to modify base salary (as well as any other discretionary
payment or compensation) at any time, including for reasons related
to individual performance, change in geographic location, Company
or individual department/team performance, and market factors.
Keywords: bny mellon, Lakeland , Senior Service Director, Client Service Management, Accounting, Auditing , Lake Mary, Florida
