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Call Center Customer Service (Banking)

Company: Crews Banking Corp
Location: Wauchula
Posted on: August 2, 2022

Job Description:

Job Description Looking for both Full Time and Part Time positions for our "Customer Engagement" team. On-site and Remote opportunities available with Central/Southwest Florida. Job Summary: The mission of this department is to create a one of a kind, tailored customer service experience for each one of our customers. The Engagement Generalist will be challenged to provide a high quality; expansive interaction for all four of the Crews brands within our bank family of banks. The Engagement Generalist will be friendly, professional, and able to quickly research customer questions and work toward resolution. Some examples of customer needs may be but not limited to, deposit servicing questions, loan servicing questions, digital banking questions, etc. No two calls are alike just as no two customers are alike. Complies with all federal and state laws and regulations as well as internal policies and procedures of the Bank including the Program for Community Reinvestment (CRA), and the Code of Conduct and Crews Basics. All employees are expected to comply with these responsibilities as they relate specifically to their jobs and their performance will be evaluated on the attainment of objectives set for compliance responsibilities. Job Responsibilities: Follows the Mission, Vision, Values and Crews Basics established for the organization Receives and fields all incoming calls placed to any of the four Crews Bank Brands. Strives to connect with customers in an effort to resolve the customer---s questions or concerns in an accurate and efficient manner. Researches and resolves customer inquiries at the point of inquiry. Proficient in the use of the Microsoft suite of products, Internet Based Applications, and internal Reports Databases. Evaluates customer needs through the use of open questions. Participates in sales, service and product training meetings. Committed to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, and increase in personal satisfaction in position. Follows policies and procedures related to retail banking areas. Possesses a broad knowledge base of different deposit or loans related topics including but not limited to overdraft philosophies, ownership of accounts, titling of accounts, check card procedures, rates and routine customer service issues. Also should have knowledge of varying rates, fees and regulatory information. Performs all duties in compliance with state and federal regulations and internal policies and procedures as is applicable to the position. Minimum Skill Requirements and Background: 2 years of banking experience preferred; Knowledge and experience with JHA core, a plus 1 year of retail delivery or sales experience preferred Desire and willingness to work in a collaborative, flexible and team oriented work environment. Strong verbal and written communication skills are crucial. May include Saturday schedule Education and Experience: High School Diploma or equivalent required. Knowledge of all retail products and services. Prior work experience in banking desired. Above average computer and keyboard skills. Ability to handle multiple priorities in a fast-paced department. Apply today : https://recruiting.paylocity.com/recruiting/jobs/All/183feae6 -9d3d-4db0-933a-bf93fceaf596/Crews-Banking-Group The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This is not an exhaustive list of all duties and/or responsibilities. The Bank reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. This document does not create an employment contract, implied or otherwise, other than an ---at will--- employment relationship. Crews Banking Corporation family of banks: Wauchula State Bank, Crews Bank & Trust, Englewood Bank & Trust and Charlotte State Bank & Trust. We are an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Company Description Growing family-owned community bank (four bank holding company includes Crews Bank & Trust, Wauchula State Bank, Charlotte State Bank & Trust, and Englewood Bank & Trust) in Central/SW Florida - privately owned; fourth generation leadership; established in 1929. Competitive Salary/Benefits based on applicant experience. EOE/Vet/Disability.

Keywords: Crews Banking Corp, Lakeland , Call Center Customer Service (Banking), Accounting, Auditing , Wauchula, Florida

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